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General

01) Overall quality of the product
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
02) Respect of commitments (quality, cost, deadlines)
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
03) Communication quality - relationship with 4MOD team
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
04) Understanding of your requirements
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
05) The relevance of proposed solutions
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
06) Project organization (supervision, guidance, planning)
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
07) Overall team competence
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other

Sales

08) Timeliness for responding to requests for quotes
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
09) Quality of offers
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
10) Availability of the sales team
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
11) Availability of the customer support and administration team
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other

Delivery planning

12) On-time delivery
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
13) Documents accompanying the delivery
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
14) Ability to change production volumes (flexibility)
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other

Products

15) Product quality
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
16) Technical aspect
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
17) Price competitiveness
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other

Packaging

18) Product identification
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
19) Packaging quality
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other

Related services

20) Responsiveness to urgent requests
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
21) Responsiveness to complaints
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other
22) Quality of complaint handling
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other

Environment

23) Our environmental policy
Very satisfied
Satisfied
Quite satisfied
Not satisfied
Other

Comments

Recommandations

25) Would you recommend 4MOD to your network?
Yes
No

Communication

25) Would you like to carry out joint annoncements with 4MOD?
Yes
No

Additional notes

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